Our Policies

Here at Amber Patterson Design Co., we stand behind our products 100%.  We are confident in the partners we have in the marketplace and work hard to make sure our products are of the highest quality.  It's important to us that you, as customers, feel the same about what you've chosen to have in your home.  Our pieces are inspected prior to shipment, however if you do notice damages please let us know within 48 hours of receipt and our team will work on a replacement.    

Shipping Information

For in-stock items, our warehouse works to ship orders out within 48 hours of purchase, unless otherwise noted.  Special or custom order items will ship within the timeframe noted on each individual product page.

COVID Shipping Update: Due to COVID manufacturing delays, lighting, upholstered furniture, and other larger pieces are experiencing longer delays of approximately 2-3 weeks in addition to the expected ship date listed in the product description. You can always reach out to our customer service team at customerservice@apdesignco.net with any questions on specific products.

International Shipping

We currently do not ship internationally. We only ship within the US, excluding Alaska, Hawaii, and Puerto Rico.

PO Boxes 

Unfortunately, we do not currently ship to PO Boxes. All orders must be shipped to a physical address.,

Backorders

We make every effort to ensure our products reflect the most accurate inventory and shipping information.  On rare occasions, changes to our estimated ship times do occur.  Orders cannot be canceled due to a backorder.  Orders are automatically sent to and confirmed with our manufacturer; which at that time we are unable to process cancellations. 

Returns

We want you to love the pieces in your home. If you are not satisfied with your purchase, we offer an exchange (in-store only) or refund within 7 business days of receipt. Our customers are responsible for return shipping. Refund issued for product only. At this time, we do not accept returns for: furniture, lamps, pillows & textiles, vintage rugs or rug swatches, apothecary, books, any items from our “Designed by Amber” collection, or custom & special order items.

Rug Returns

Unless otherwise noted in the product description, rugs can be returned within 14 days of delivery for exchange or refund. Our customers are responsible for return shipping and refunds are minus original shipping costs, and a 15% restocking fee. The rug must be unused, undamaged, and in its original packaging. Vintage Rugs and Rug swatches are Final Sale. Please allow 10-14 days for return of payment.

Lighting Returns

All lighting is Final Sale. If your package arrives damaged, you must notify us within 48 hours of delivery to qualify for a return. Once lighting has been installed, it cannot be returned. Please contact customerservice@apdesignco.net for additional questions. Returns due to defects or damages must be made within 14 days of delivery. 

How to Return Merchandise

Please contact us at customerservice@apdesignco.net.

Return Address: Amber Patterson Design Co.  /  218 S Minnesota Ave  /  St Peter, MN 56082

Cancellations

Unfortunately, we are unable to accept cancellations once an order is submitted to our fulfillment center.  If you have any questions please contact us at customerservice@apdesignco.net

Exchanges

We accept exchanges in-store only. Online orders that require shipment can not be exchanged.

Damaged Goods Policy

While all of our pieces are inspected prior to shipment and are shipped in new condition, it’s possible that damages may occur during shipment. Amber Patterson Design Co. will replace any damaged item(s) at no additional cost if you contact our team within 48 hours of the item’s arrival (visit the Contact page for contact information). Amber Patterson Design Co. will provide a shipping label for the return of the damaged item, so please do not discard the item or its packaging. If the item arrives damaged but is not eligible for a replacement, you will receive store credit for the total purchase price of the item(s). If the damaged item is furniture, Amber Patterson Design Co. will find and coordinate with a local repair shop in your area to fix the damaged item.