Unless otherwise noted in the product description, rugs can be returned within 14 days of delivery for exchange or refund. Our customers are responsible for return shipping and refunds are minus original shipping costs, and a 15% restocking fee. The rug must be unused, undamaged, and in its original packaging. Vintage Rugs, rug pads and rug swatches are final sale. Please allow 10-14 days for return of payment. Any custom orders, furniture, artwork, lighting, vintage rugs, rug swatches and sale items are final sale and not returnable.